Visit our support center at www.softlinkoptions.com/support and open a ticket to recieve our support services on any of our products. You can also track online how far your ticket has been worked upon.
Alternatively you can use our telephone lines or email us on support (at) softlinkoptions.com for any inquiries or assistance.
Our support services are free for all our hosting customers but for all other customers, you are required to sign a Service Level Agreement with Softlink Options Ltd.
My website has never gone down since I moved over to Softlink Hosting and they have responded to my enquiries promptly.
T. Oyugi - Thompson Associates